Your carpet is an investment of your time, money and resources. It’s only natural that you would want to hire the right crew or individual to help you maintain this investment from time to time. Professional carpet cleaning and repair services are abundant, both on a local and national level, so how do you know which one to choose? What should you look for in a carpet cleaning service? How do you know if the carpet repair professionals you seek out are reputable? Here are some tips you need to look for when hiring a carpet professional.
Is the business certified or accredited?
Before you shell out your hard-earned dollars on a repair person or a cleaner, you should seek some tangible proof that they really know what they’re doing in their field of business. In the age of advanced technology and ingenuity, it’s not difficult to fabricate customer satisfaction and similar clout to convince you to put your carpet’s care in amateur hands.
Accreditations and certifications are not as easily fabricated. Furthermore, they are a sure sign of professionalism. According to the Carpet Cleaning Repair Installation Certifications organization, any reputable local carpet cleaning service worth your time will be certified. Do they have a Better Business Bureau accreditation?
What is the business’s word-of-mouth reputation?
When it comes to business, nothing spreads faster than word-of-mouth recommendations, except maybe word-of-mouth warnings and bad business reviews. Though a professional status within the industry is worth a lot, the experiences of past customers with a professional carpet cleaning or repair company is a reliable precursor to what yours would look like. Pay attention to the following when looking up a company’s customer reviews online or asking for feedback from friends:
• Did the workers seem to demonstrate good technique when fixing or cleaning the carpet?
• Were they courteous and considerate; did they act like professionals?
• Did they give the customer helpful, non biased advice or feedback?
• Were they trying to oversell other services and/or overcharge for the services already rendered?
When taking past customers’ feedback into account, remember to focus on customer service etiquette as well as the company’s technical knowledge. You are bringing the workers into your own home, so it’s important that you feel safe and comfortable with their demeanor.
Does the business practice proper techniques?
Of course, you probably don’t know much about the proper techniques used to repair or clean a carpet professionally. This is likely the case with all specialty fields of service, because let’s face it: if you knew how to do something on a professional level, you would not hire someone else to do it for you. Online videos give prospective customers a glimpse of what they would experience upon choosing services. It doesn’t take an expert to spot a professional who clearly practices proper technique and knows his own industry well. Proper technique, coupled with obvious confidence when at work are two sure-fire signs of a trustworthy professional.
As a carpet owner, you spend a sizable chunk of your resources caring for your flooring. Take the above questions into consideration when entrusting a “professional” with its care. Doing a bit of research and asking essential questions goes a long way in terms of guaranteeing that your investment will not be destroyed or wasted.
Photo Source: courtesy of Stuart Miles / Free Digital Photos
